Last updated: 1 May 2026

Your privacy matters to us. This Policy explains what information Linguo collects, why we use it, and the choices available to you.

Linguo provides professional non-certified translation and related language services through a global network of linguists. When you use our platform, we process personal data in line with applicable data-protection law.

CINTREX LIMITED (company number 17185182), registered at Suite 12, 2nd Floor Queens House 180, London, United Kingdom, W1T 7PD ("we", "us", or the "Company"), is responsible for personal data processed via https://linguo.co/ and associated services.

(1) Who to contact

• Name: CINTREX LIMITED
• Address: Suite 12, 2nd Floor Queens House 180, London, United Kingdom, W1T 7PD
• Email: [email protected]
• Phone: +44 777 748 91 19

(2) Data controller

The Company acts as data controller and decides how and why your personal data is processed. We follow the UK GDPR, the Data Protection Act 2018, and, where relevant, the EU GDPR (Regulation (EU) 2016/679).

(3) Information we collect

We may process:

• Account and contact details (name, email, phone)
• Order and transaction data
• Payment information processed by licensed payment providers (we do not store full card numbers)
• Documents and content you upload for translation
• Technical data (IP address, browser, device)
• Support correspondence and cookie data as described in our Cookie Policy

(4) Purposes and legal bases

We use personal data to register accounts, deliver translation services, take payments, send order updates, detect misuse, improve the Website, and meet legal duties. Processing relies on contract, legitimate interests, legal obligation, or consent where applicable.

(5) Recipients of your data

Data may be disclosed to assigned linguists, payment partners, infrastructure providers, and regulators where the law requires it. Third parties must process data only under written instructions and appropriate security measures.

(6) Transfers outside the UK/EEA

Some processing may occur in countries outside the UK or EEA. In those cases we rely on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

(7) How long we keep data

We keep information only for as long as necessary for the purposes above, including statutory retention periods. Project uploads are removed or anonymised when no longer needed, subject to lawful requests for earlier deletion.

(8) Security measures

We use technical and organisational safeguards such as encryption, role-based access, staff training, and periodic reviews. Please use a strong password and keep your login details confidential.

(9) Your rights and complaints

You may request access, correction, erasure, restriction, objection, or portability, and withdraw consent where processing is consent-based. Contact us using section (1). You may also lodge a complaint with the UK Information Commissioner's Office (ICO).

(10) Cookies and similar technologies

We use cookies as explained in our Cookie Policy.

(11) Children

Linguo is not directed at anyone under 18. We do not knowingly collect personal data from children.

(12) Updates to this Policy

We may revise this Policy periodically. Significant updates will be posted on the Website and, where appropriate, notified by email.

(13) Further enquiries

For privacy enquiries, contact [email protected].

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