Frequently Asked
Questions
Linguo is a digital language platform operated by CINTREX LIMITED. We connect organisations and individuals with vetted linguists for translation, localisation, and related services — with transparent pricing and structured delivery.
We support 100+ languages. Major European, Asian, and Middle Eastern pairs can usually be quoted online immediately. For rare or regional languages (such as Icelandic, Basque, Welsh, or Georgian), contact us and we will confirm availability and lead time.
Our catalogue includes document translation, website and marketing localisation, remote and on-site interpreting, transcription, proofreading, subtitling, and content adaptation for a range of sectors.
We specialise in professional non-certified (informational) translation for digital, marketing, educational, and business content. Subject-matter linguists are also available for legal, medical, and financial material where accuracy is critical.
Register an account, upload your file, select source and target languages, choose a service tier, and complete secure checkout. You can monitor status from your dashboard at any time.
Full payment is required before production begins. Once your checkout is confirmed, the project is allocated to qualified linguists according to your selected tier.
We assign linguists matched to your language pair and subject area, apply revision and QA steps included in your plan, and release the finished files through your account when complete.
Cost and delivery time depend on word count, complexity, language pair, urgency, and whether you select Premium, Professional, or Economy. You see an estimate before confirming payment.
Projects are handled by qualified linguists. Premium and Professional tiers include revision and quality control. We also align translators with your industry terminology where possible.
No. Deliverables are non-certified and intended for informational and commercial purposes. They are not sworn, notarised, or court-approved. For official submissions, use a certified provider in your jurisdiction.
After full payment, you may use the delivered translation for your stated purpose, including publication online or in marketing materials, unless a different arrangement is agreed in writing.
Yes. Once your order is paid in full, you receive usage rights for the purpose described in your order, including public distribution where applicable.
Please refer to the Refunds and Cancellations section of the Terms and Conditions or contact customer support for further details.
If a deadline cannot be met, we notify you promptly and agree a revised schedule. Depending on the situation, priority handling or other remedies may apply as set out in our Terms.
Complaints are assessed against your order specifications and purchased tier. Where the deliverable meets the agreed scope and tier standards, further revision may be limited. See our Terms for the complaints procedure.
Accounts may be restricted for breaches of our Terms, suspected fraud, or misuse of the platform. Contact support if you believe this was applied in error.
We process information to operate your account, fulfil orders, handle payments, and improve our services. Uploaded files are treated confidentially and shared only with assigned linguists. Full details are in our Privacy Policy.
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